Returns & Exchanges
At OMTech, we stand behind the precision and quality of our laser engraving technology. If you are not completely satisfied with your purchase, you can initiate a return or exchange within 30 days of delivery provided the equipment is in its original condition.
Initiate Your Request
Contact our technical support team through our online portal with your order number and a detailed reason for the return.
Receive RMA Authorization
Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with specific shipping instructions.
Secure Packaging
Pack the item securely in its original crate or packaging, ensuring all accessories, manuals, and software are included to avoid restocking fees.
Inspection and Refund
Once our technicians inspect the returned hardware for functionality and condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing